Q&A
Regular flight Q&A
Basically, please make changes three days before the settlement date.
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Q: What payment methods are available for regular purchases? ・Credit card payment You can use. |
| Q: Where can I check my account? If you are using a smartphone, you can check from the menu on the top right. →Detailed operating instructions |
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Q: Can I change my credit card? |
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Q. I received a payment error notification, what should I do? You can change your payment method on My Page. *Even if the credit card you registered becomes unusable, you can change it from My Page. →Detailed operating instructions |
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Q: Is it possible to skip a regular purchase? Changes can be made on My Page. →Detailed operating instructions If you have already accepted the next order at the time you set the skip, if you do not need the order, you will also need to cancel the order on My Page. * Due to our system, you can skip it smoothly if you do it at least 3 days before the next order is confirmed. |
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Q: Can I cancel the skip? |
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Q: Can I cancel (cancel) a subscription? There is a "Cancel" button at the bottom right of the corresponding regular purchase product details page on My Page. Click the button to complete the cancellation. →Detailed operating instructions *According to our system, you can cancel smoothly if you do so at least 3 days before the next order is confirmed. |
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Q: How can I change the delivery address? Changes can be made on My Page. →Detailed operating instructions *If you wish to change the delivery address, please do so at least 3 days before your next order . *The estimated delivery date will be notified via advance notice email. *Advance notification email will be sent 5 days before the scheduled delivery date. The email will be sent with the subject line "[Regular Purchase] Confirmation of Order Details." |
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Q: Can I view or change the next delivery date? *If you wish to change the delivery date, please do so at least 3 days before your next order is confirmed . |
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Q: How can I change the delivery date and time cycle? Changes can be made on My Page. *If you wish to change the delivery cycle, please do so at least 3 days before your next order . |
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Q: How can I change the content or quantity of my regular purchase set? |
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Q: Can I add other regular products from My Page? can. →Detailed operating instructions *If you wish to change the product or quantity, please do so at least 3 days before your next order . |